Position Title: Client Service Associate
Reports To: Client Services Manager
FLSA Status: Full-Time (1.0 FTE) Non-Exempt Compensation: $19.00 - $20.00 hour
For more information on benefits offered visit: https://midwifecenter.org/pages/jobs
POSITION SUMMARY: As a Client Service Associate (CSA), you will play a vital role in ensuring the smooth operation of our front office and administrative functions. CSAs are responsible for creating a welcoming environment for our clients, handling phone calls, appointment check-ins, and providing essential information about our services. The CSA supports The Midwife Center’s mission to promote wellness by providing exceptional, client-centered primary gynecological, pregnancy, and birthing care in southwestern Pennsylvania’s only independent birth center.
DUTIES & RESPONSIBILITIES
- Client Reception: Welcomes clients, manages appointment check-ins, and creates a supportive, compassionate front office environment.
- Administrative Operations: Handles incoming phone calls, answers inquiries, and manages front desk workflow and administrative tasks.
- Service Information: Provides clients with essential information regarding services, scheduling, and clinic procedures.
- Medical Lab Support: Communicate pick-up of outgoing labs, cultures, paps, etc. and process lab work, diagnostic tests, and pap results daily.
- Systems Management: Utilizes the Electronic Medical Records (EMR) system to accurately input, retrieve, and update client and scheduling information.
- Administrative Support: Completes administrative tasks as directed by the Client Services Manager and administrative leadership.
POSITION COMPETENCIES
- Customer Service: Excellent interpersonal skills with a proven track record of providing compassionate, client-centered support.
- Technical Proficiency: Proficient computer skills with the ability to navigate EMR systems efficiently and accurately.
- Communication: Effective verbal and written communicator; collaborates seamlessly with clients, visitors, and a diverse team of colleagues.
ORGANIZATIONAL COMPETENCIES
- Mission & Reproductive Health: Deep commitment to reproductive health and client-focused inclusive care.
- Access to Care: Commitment to addressing regional health disparities, honoring the legacy of Black and Indigenous birth workers, and maintaining a safe, inclusive environment for all clients and staff.
EXPERIENCE & EDUCATION REQUIREMENTS
- Experience: 2+ years of professional experience in a client service environment.
- Healthcare Background: Experience working in a healthcare office or medical setting required.
- Preferences: Spanish speaking preferred. Certified Medical Assistant (CMA) or Associate's degree preferred.
WORKING CONDITIONS
- Schedule: Full-Time (1.0 FTE).
- Benefits & Time Off: Health, dental, and vision insurance; 403(b) retirement plan with a 4% match after vesting period; paid time off and holidays. For more information on benefits offered visit: https://midwifecenter.org/pages/jobs
HOW TO APPLY: Please submit a cover letter and resume via email to: Carmen Alexander, People & Culture Senior Manager at c.alexander@midwifecenter.org
EEO STATEMENT: The Midwife Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, age, disability or belief. We encourage a diversity of candidates to apply for the position.
DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by staff within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, knowledge, skills, abilities, and working conditions required of employees assigned to this job.