Client Service Manager

The Midwife Center

The Midwife Center for Birth & Women’s Health promotes wellness by providing exceptional, client-centered primary gynecological, pregnancy, and birthing care in Southwestern Pennsylvania’s only independent birth center.


The Client Service Manager is a full-time, Monday-Friday, daylight position. This client-facing role is designed to deliver exceptional service and supervisory skills. The right person can anticipate client needs, is detailed, thorough, positive, and warm.

Required Qualifications:

Associate’s degree or higher or equivalent experience
Demonstrated dedication to reproductive healthcare
Professional experience in a medical/healthcare office environment
Excellent interpersonal and leadership skills
Exceptional organizational and problem-solving skills, including a strong attention to detail
Proficiency in Electronic Health Record systems and the ability to learn and adapt to new computer systems
Ability to obtain required clearances

Preferred Qualifications:

1+ years management/supervisory experience
Spanish speaking


Regular, scheduled work hours are Monday-Friday, 40 hours/week, with availability between 7am-7:30pm

Primary Responsibilities:

  • Create a welcoming and positive environment for clients and staff
  • Office duties include:
    • Scheduling appointments
    • Responding to client/staff problems or complaints
    • Processing client charts and Electronic Health Record systems
    • Coordinating resources for clients. 
    • Managing daily, weekly, and monthly ongoing office tasks
    • Oversees front office and client areas
  • Management duties include:
    • Maintaining a positive work environment where staff feel respected and valued
    • Creating Front Office staff schedules and coordinating coverage for call-offs
    • Facilitating Front Office staff meetings and managing staff issues as they arise
    • Supervise Client Service Associate staff including approving timecards and PTO for Front Office staff
    • Manage front office documents, including the Front Office Manual
      Point person for TMC program partners

Competitive salary, Excellent benefits, and generous paid time off.

To apply, please email with resume and cover letter.

The Midwife Center is an equal opportunity employer and strongly encourages women, people of color and LGBTQIA applicants.